FAQ – Fix Chocolatier
Each bar is crafted to be 200 g, measuring 10 cm × 6 cm × 4 cm.
Our chocolates are exclusively produced and distributed from Dubai.
🇦🇪 United Arab Emirates: local distribution
🌍 International: USA, Canada, Europe, and various cities in Asia
Yes, we collaborate with numerous independent partners who purchase in bulk and resell within their local markets.
Absolutely, we produce and sell only the original Fix Dessert Chocolates. You can also order via our Deliveroo shop for added convenience.
Estimated delivery durations post-dispatch:
Dubai (within city): 1–2 hours
UAE (outside Dubai): 2–20 hours
Qatar: 8–24 hours
Europe: 12–36 hours
USA: 24–40 hours
Asia: 30–38 hours
These estimates cover dispatch through to delivery at your doorstep.
All pricing is displayed in UAE Dirhams (AED). Use a currency converter (e.g., Google’s) to view equivalents in your local currency.
Our chocolates are securely packaged using specialized insulative paper, ensuring freshness and stable condition for up to 72 hours in transit.
Storage environment: Keep in a cool (15–20 °C / 59–68 °F), dry area away from sunlight.
This preserves optimal freshness and texture.
Refrigeration: Safe for extended preservation beyond standard shelf life
During checkout, you’ll see payment options tailored to your region. Alternatives include:
Bank transfers or Apple Pay (initiate via WhatsApp or live chat post-order).
For declined Credit/Debit Cards, opt for “Card-to-Card” transfers.
Cryptocurrency payments are also accepted for added flexibility.
Yes, we offer customized packaging and gift notes for birthdays, corporate events, and other celebrations. For bespoke orders, please contact our support team via WhatsApp or the live chat feature before placing your order.
Once your order is confirmed and dispatched, you’ll receive a tracking number via email or SMS. This allows you to monitor real-time shipping progress through our logistics partner’s portal.
Most of our chocolates are vegetarian-friendly. However, please refer to the ingredient list provided with each product or reach out to us directly for specific allergen or dietary information.
We take packaging seriously, but in rare cases of damage or melting, please contact our customer support team within 24 hours of delivery with clear images. We’ll evaluate the issue and offer a replacement or refund as appropriate.
Absolutely! We frequently release exclusive collections for holidays such as Ramadan, Eid, Christmas, and Valentine’s Day. Subscribe to our newsletter or follow us on Instagram to stay updated on new drops.
Yes, if your order has not yet been shipped. Contact our customer service team immediately with your order number and updated address to avoid delays.
Yes, we specialize in corporate gifting with bulk discounts, branded packaging, and tailored delivery solutions for employee appreciation, client gifts, and event giveaways. Contact us for a customized proposal.
There is no strict minimum, but we recommend ordering at least 2 bars to make shipping more cost-efficient. Some regions may require a minimum due to customs or carrier constraints.
Our chocolates are handcrafted in Dubai using premium ingredients, wrapped in luxurious packaging, and innovatively flavored to provide an indulgent, globally-inspired experience. Each bar is a statement of quality and artistry.
We’re working on launching a rewards and referral program that will allow you to earn discounts or free products by shopping regularly or referring friends. Stay tuned via our newsletter for early access.
